Computerized Maintenance Management

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Keep Maintenance Management simple with a Computerized Maintenance Management System or CMMS a feature built into Portal. Your equipment should be reliable, with CMMS you can manage your work orders from work requests to breakdowns to preventative maintenance and everything in between. CMMS can simplify your workflows, improve equipment uptime and enhance productivity. Maintain comprehensive records for your organisation’s assets and inventory items across multiple locations. Generate custom reports, receive timely alerts and gather insights into bottleneck items and improve operational efficiency. With workload balancing and scheduling you can ensure your maintenance tasks are always done on time. Create and track maintenance and service records to ensure your organisations compliance. A mobile friendly solution that is web-based and can be used anytime, anywhere, help your organisation meet compliance and safety standards and increase your equipment’s life cycle, while reducing equipment downtime. With these and more features available in our Computerized Maintenance Management system contact us today for a demo to find out more and see how Portal can take your business to the next level.

What is Computerized Maintenance Management (CMM)?

Computerized Maintenance Management (CMM) are systems that are dedicated, streamlined tools for managing maintenance operations. A Computerized Maintenance Management System (CMMS) aren’t supposed to service the asset management needs of the whole organisation. This leaves gaps, but organisations can fill them by integrating their CMMS with other software systems that provide services, such as scheduling, purchasing and accounting.

CMMS’s are different from Enterprise Asset Management (EAM) systems as they are more focused on maintenance while EAM system’s takes a comprehensive approach in incorporating multiple business functions. A CMMS starts tracking after an asset has been purchased and installed, while an EAM system can track the entire asset lifecycle, starting with design and installation. A CMMS is designed to manage a single location or offer limited multisite support, while an EAM system comes with extensive features for managing multiple sites and businesses.

Computerized Maintenance Management within Portal

Computerized Maintenance Management (CMM) within Portal is a module for providing your organisation with everything you need to get complete visibility of your assets. CMM gives your organisation the power to maintain your buildings and assets in an easy cost-effective way.

Manage your Preventative Maintenance, Work Management, Inventory Management and Task Scheduling ensuring you can plan your work, materials required and ensure a full-service history for your assets.

Some highlighted features include...

Computer Aided Facilities Management

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Computer Aided Facilities Management or CAFM is a software solution to enable you to manage all aspects of your facilities from a single platform. With Portal’s built in CAFM module you can manage your organisation facilities from Service Level Agreements to Planned Preventative maintenance and everything in between. Give your clients the ability to raise service requests, upload images and track the requests real time, ensures your clients will always know what’s happening improving your client satisfaction. And with surveys you the power to get feedback from your clients to giving your organisation an insight into what they need and most importantly what they want. With Task automation, automating tasks in your organisation has never been easier! Ensure you never miss out on another renewal or invoice ever again. And with CAFM’s space management feature you can manage your space planning allowing you to optimize space occupancy. With CAFM you can manage all types of real estate assets and buildings making Facilities Management easy and efficient. Contact us today for more information or a demo to see how Portal’s CAFM module can take your business to the next level.

What is Computer Aided Facilities Management (CAFM)?

Facilities Management (FM) is the process that encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology. Computer Aided Facilities Management (CAFM) are software solutions that are used to support the facilities management process.

Computer Aided Facilities Management (CAFM) within Portal

The CAFM module built into Portal gives you the power to manage your FM of all sizes, whether a single floor space area within an office block, or a multi-block towering behemoth with multi-story parkades and hundreds of boardrooms, auditoriums and sports facilities.

With over a decade of experience in CAFM, we know what it takes to keep the lights on. From Hospitals, to massive interlinked blocks of buildings, we've helped our clients realize measurable cost savings through good management practices. Whether you are required to manage the parking bays available to your building, interfacing with the security systems to allow access to the building, or ensuring venues are booked and cleaned between sessions, our facilities management system will ensure that you always meet your service level agreements with time to spare.

From cleaning services to catering services, we can help you stay on top of things with extension modules like inspections or early problem notification. Waiting for the client to notify you of a problem is never a good way to build a trusting relationship or to ensure contract renewals.

Some highlighted features include...

Call Centre

Manage your call centre needs with built-in call centre including a client-facing Self Service Request (SSR) module.

Work Management

Manage and improve your workforce with the ability to schedule work control labour costs and improve efficiency with automated processes to eliminate paperwork.

Preventative Maintenance

With time based and usage-based schedules, you can ensure your maintenance is planned to not impact production and triggered at the right time.

Inspection Management

Define inspections for your organisation's equipment to streamline all tasks relating to assessing, recording and tracking with user friendly inspections.

Reservation Management

Track and log all reservation requests from room reservations to parking requests for your facilities.

Service Level Agreements

Setup internal and external SLA’s allowing you to track your supplier’s performance as well as internal performance.

Asset Performance Management

What is Asset Performance Management (APM)?

Asset Performance Management (APM) increases asset utilization, identifying underperforming assets, extending your equipment's life, and improve equipment reliability and availability.

APM is different from Enterprise Asset Management (EAM) in that it includes Predictive Maintenance, Online Condition Monitory, Condition-based maintenance, Reliability Centred Maintenance, and Risk Base Maintenance. With the use of APM, you can optimize your already existing maintenance strategies.

APM is proven to reduce unplanned downtime and reduce maintenance costs. Implementing an effective APM strategy is more than installing a series of IoT devices that monitor and track your assets, APM is an integrated, connected solution that enables your organisation to drive safer, more reliable operations while facilitating optimal performance at a lower cost.

Asset Performance Management and Enterprise Asset Management

With the use of EAM you can improve the performance of your assets and maximize your return on investments across the asset's lifecycle. The use of APM and EAM allows your organisation to drive predictive maintenance over reactive maintenance to improve the reliability and availability of your organisation's assets while minimizing risk and operating costs.

Some highlighted features include...

Visualisation of Predictive Analytics

Get valuable insights through real-time data analytics as your business needs, with unified and user-friendly analytics.

Internet of Things (IoT)

Monitor connected devices and support IoT data transfer services to optimize data management.

Artificial Intelligence (AI)

With AI you can catch asset failures before they occur. Reducing maintenance costs and unplanned downtime.

Alerts

Receive alerts over multiple channels from SMS to E-Mail, ensuring you never miss another critical notification.

Data Security

Focus on your business and customers trusting that your data is safe and reliable. Our proactive, predictive approach helps ensure compliance and data security.

Enterprise Asset Management

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When you oversea the performance of assets for your organisation, you need a comprehensive solution to remain ahead of the curb in managing and maintaining your organisations assets. Most solutions available on the market are little more than base systems that require costly and extensive customizations. What you need is a solution that is easy to use, can grow with your business and still meet your users’ requirements. You need Portal with a built in Enterprise Asset Management or EAM module. A Web Based system that is fully designed to be use on any device type from anywhere, helps you to do real time work. Having the power of artificial intelligence can help turn your data into action allowing you to stay ahead of the competition. EAM is designed to be multi-currency and multi-language helping you grow your business anywhere, anytime. And with the interactive dashboards available at your fingertips you have the power to manage your organisations operations and view your assets performance all in one place. With the added benefits of maintaining and tracking your assets, you can increase your assets reliability and improve on maintenance procedures, giving you a better return on your investments. With so many features available in our EAM Solution why not contact us today for a demo to find out more and see how Portal can take your business to the next level.

What is Enterprise Asset Management (EAM)?

Enterprise Asset Management (EAM) includes the management and maintenance of the physical assets within your organisation throughout each asset's lifecycle. EAM is used to plan, optimize, execute, and track the needed maintenance activities with the associated priorities, skills, materials, tools and information.

Enterprise Asset Management (EAM) within Portal

EAM within Portal is a comprehensive solution for providing your organisation with everything you need to get complete visibility and control of your asset management strategy. EAM is a first-class system giving your organisation the power to maintain your buildings and assets in an easy cost-effective and compliant way.

With everything from Reliability Analysis, Preventative Maintenance, Inventory Management, and Work Management we can assist your organisation in maximizing and extending the lifecycle of your assets, which will reduce the Total Cost of Ownership (TCO) while optimizing overall Asset Productivity (OAP) and your Return on Assets (ROA).

With the use of EAM to manage your assets and maintenance processes you can reduce your organisation's maintenance cost by up to 50%, by optimizing your maintenance frequency, monitoring the performance of your assets using Internet of Things (IoT) devices and using Artificial Intelligence (AI) to analyse the data to help you with predicting asset failures and monitoring asset performance.

Some highlighted features include...

Work Management

Manage and improve your workforce with the ability to schedule work control labour costs and improve efficiency with automated processes to eliminate paperwork.

Inventory Management

Manage and keep track of all your assets in stock or in use giving you the ability to evaluate their values plan purchases and manage stock items re-ordering.

Preventative Maintenance

With time-based and usage-based schedules, you can ensure your maintenance is planned to not impact production and triggered at the right time.

Procurement Management

Source and acquire goods and services as you need to complete work requests. From requisition to invoicing you can manage the full procurement process.

Audit Management

Audit your assets when needed with asset audits and asset verifications to ensure your fixed asset register reflects the latest information.

Warranty Management

Increase your warranty cost recovery by 50%, with built-in warranty claims on work requests.

Contracts and SLA

Manage and maintain contracts and track your SLA's with suppliers and clients to ensure you never miss one.

Integrated Workplace Management

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Integrated Workplace Management or IWM helps your organisation with the challenges in facility and property management. Simplify your processes and automate process flows with IWM. With user-friendly scheduling screens for maintenance planning, resource allocation, and room reservations you can manage the planning of all your resources in one place. IWM will bring transparency in all things that matter with a solution that supports and connects facility and real estate management by integrating key processes in a single solution. Giving you insights into your data allows you to have more control as a result of workflow management, automated alerts, and performance dashboards. IWM brings in agility as it includes scenario planning, management information, and analytics to assist in the decision-making process and assists in fast adaptation to change in a compliant way. IWM professionalizes your business, by integrating data, processes, customers, and specialists in one single solution. With these features and more you can ensure your business requirements are met with our IWM solution, contact us today to see how Portal can take your business to the next level.

What is Integrated Workplace Management (IWM)?

Integrated Workplace Management System's (IWMS) are software systems that helps organisations optimize the use of workplace resources, including the management of a company’s real estate, infrastructure and facilities assets.

Real estate and facilities management costs make up more than 15% of an organisation’s total costs. An IWMS can enable your decision makers to reduce real estate and facility costs significantly and increase business productivity. An IWMS can benefit your organisation by increasing efficiency, transparency, flexibility and customer satisfaction in your facility management process.

Research by Research and Markets states that the deployment of an IWMS can have the following benefits in your organisation:

  • Improve energy consumption by 10%
  • Improve facility usage efficiency by 42%
  • Reduce facility maintenance costs by 14%
  • Improve workspace management by up to 40%
  • Reduce enterprise asset lifecycle costs by up to 30%

Using Integrated Workplace Management (IWM) within Portal gives you the ability to achieve these cost, consumption and usage savings.

Integrated Workplace Management (IWM) within Portal

Integrated Workplace Management (IWM) module built into Portal is a comprehensive solution giving your organisation a full system in managing your real estate, facilities assets and infrastructure.

Some highlighted features include...

Human Capital Management

What is Human Capital Management (HCM)?

Human Capital Management (HCM) is a set of practices related to people resource management. These practices are focused on the organisational need to provide specific competencies and are implemented in three categories: workforce acquisition, workforce management and workforce optimization.

Human Capital Management (HCM) within Portal

Transform your scheduling and billing with Human Capital Management (HCM), a module built into Portal that will give you the ability to track time for your employees, suppliers and you can invoice your clients based on time worked.

With the power to schedule your resources you can drive productivity within your organisation.

Having one source for your data you get accurate, and real-time visibility across your workforce, allowing you to make faster and better decisions.

Some highlighted features include...

Customer Relationship Management

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Customer Relationship Management or CRM helps your organisation with everything you need to manage existing clients and bring in new clients, with the use of a modern-day solution like Portal CRM you will have everything you need to improve your client experience. Portal CRM provides a 360-degree sales solution so that you can attract the right leads, engage across multiple communication platforms, close deals faster and nurture valuable relationships. Finding quality leads can be a time consuming and difficult process, with Portal CRM this is made easier with lead generation and live chat on your website to bring in clients. With auto assignment of leads ensures your potential leads will not become stagnant enabling you to turn leads into deals. Engage with your leads in a smart way, Portal CRM allows you to personalise your conversations by giving you key insights into your leads. With activities and conversations displayed in a timeline, you can time your follow-ups ensuring your communication is unmatched. With total visibility on your deal’s performance, you can at a glance review deals that are stagnant, have no activities scheduled or are due soon making planning easier. With powerful reporting you can stay on top of your business performance. With these and more features available in our Customer Relationship Management system why not contact us today for a demo or to find out more and see how Portal can take your business to the next level.

What is Customer Relationship Management (CRM)?

Customer Relationship Management (CRM) is a strategy that companies us to manage interactions with customers and potential customers. CRM helps organisations streamline process, build customer relationships, increase sales, improve customer service and increase profitability.

Customer Relationship Management within Portal

Customer Relationship Management (CRM) within Portal is a module for providing your organisation with everything you need to improve business relationships. Effective tracking helps your organisation to understand what marketing activities and campaigns are effective with your clients, making it easier for you to maximize budgets and deliver a greater return on investments (ROI).

Increase your customer retention and satisfaction, by having an accessible view of customer interactions making it easier to anticipate issues and resolve complaints. Empower your sales managers with data to analyse customer relationships, track sales-related activities, asses deal viability and mobilise extra help when needed.

Some highlighted features include...

Contract Management

Improve your contact management with a centralized solution that records and stores all interactions with clients in an accessible easy to use solution.

Sales Management

Manage sales target and performance while reducing admin and acquiring a deeper understanding of your client’s needs.

Customer Service

Manage your clients queries regardless of the channel used from e-mails to live chats.

Marketing

Improve visibility for your opportunity and leads and map out customer journeys from enquires to sales.

Device Friendly

Work anywhere, from any device while still increasing collaboration and enabling your users to get real time information and updates.

Supplier Relationship Management

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Supplier Relationship Management or SRM helps your organisation with everything you need to manage and build relationships with your suppliers. From supplier vetting to the managing and maintain of service level agreements you can ensure all your supplier management needs are met within Portal SRM. With the ability to perform compliance audits and risk assessments you can ensure all your compliance needs are meet. Manage and maintain supplier profiles ensuring you can manage your supplier activities and supplier interactions in a single easy to use solution. With Portal SRM you can streamline and standardize the purchasing of goods and services while reducing procurement costs, automating operational processes to increase efficiencies and avoid unnecessary expenditure. With real time interactions you can get real time updates from your suppliers including fast tracked feedback on request for proposal, request for quotation, quotations, invoices and so much more. With these and more features available in our Supplier Relationship Management system contact us today for a demo to find out more and see how Portal can take your business to the next level.

What is Supplier Relationship Management (SRM)?

Supplier Relationship Management (SRM) is a strategy that companies us to manage interactions with suppliers. Managing the relationship lifecycle to maximize value from interactions with suppliers. The focus of SRM is to develop a two-way, mutually beneficial relationship with strategic supply partners to deliver greater levels of innovation and competitive advantage than could be achieved by operation independently.

Supplier Relationship Management within Portal

Supplier Relationship Management (SRM) within Portal is a module for providing your organisation with everything you need to improve supplier relationships. Enable your organisation to have reliable, up to date and comprehensive information of your suppliers, supplier expenditure and supplier performance. With built-in intelligence and context, you can quickly asses all supplier risks and fast track the right action.

Perform compliance audits using configurable auditing checklists to ensure compliance readiness. With risk assessment capabilities you can assess risks and ensure actions are taken to mitigate risks.

Some highlighted features include...

Contract Management

Improve your contact management with a centralized solution that records and stores all interactions with suppliers in an accessible easy to use solution.

Event Tracking

Simplify event tracking by giving your organisation a chronological timeline view into all supplier interactions.

Certifications

Manage and maintain your suppliers’ certifications and permits with system alerts to alert you before expiry so you can ensure your suppliers compliance.

Automated Supplier Rankings

Have work auto allocated to suppliers according your suppliers’ performance, location and your preference of supplier to use.

Unified Business Management

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Portal Unified Business Management or UBM, is a tool, designed to assist you to grow your organisation, with built in features from dashboards to document management you can manage all your organisations needs on a single platform. With Portal UBM a cost-effective solution that allows you to pay usage based rather than per user gives you the ability to use as many products and features as you want. Portal UBM is a fully built solution that can be used on any device type and any screen size, allowing you to use the system anywhere and at any time enabling you to drive productivity within your organisation. With business intelligence you can unify your data from multiple sources to create interactive, immersive dashboards and reports that provide actionable insights and drive business results. Document management that allows you to archive documents and manage version control on all documents in single location. Portal UBM, is a multi-currency solution enabling your organisation to work in multiple currencies whilst having a unified reporting currency. A multi-language solution that empowers you to work and report in multiple language or report in a single unified language across your organisation. With mail notifications, SMS, VMS and surveys you can ensure your commination is beyond reproach. With these features and more available why not contact us today to see how Portal’s Unified Business Management solution can take your organisation and systems to the next level.

Unified Business Management (UBM) is a solution, where modules are built together as first-class citizens within Portal and are not simply integrated giving you the ability to meet your organisation's needs without costly or extensive integration implementations. With UBM you get a one-stop business operating system giving you one solution to cover all your business needs.

UBM is fully built to be used on any device type you have the power to use the system anywhere and at any time allowing you to drive productivity in your organisation.

Reporting

Unified Business Management (UBM) solution gives you built in reports with the ability to gather information and provide insights in the form of graphs and charts based on the input data so you can find useful information. Helping in the decision-making process giving you more visibility over data.

With reports you can:

  • Easily create reports that lets your data speak to viewers
  • Easily share your reports with others anywhere in the world
  • Easily design and edit RDL reports with user-friendly report designer
  • Access reports from any device
  • Interactive reports with drill throughs and hyperlinks

With the ability to design, customize, and edit reports our platform is designed to make your experience frustration-free from start to finish. Report your numbers confidently from a single source of truth, without having to worry about stale, static spreadsheets. With the use of the same reporting engine across all modules used you have reports that all report from the same data set ensuring you always report on the most relevant data.

Dashboards

Unified Business Management (UBM) solution gives you dashboards that communicate the story visually, but also empower users through drill-down functionality, giving them the ability to answer their own questions.

With interactive dashboards that can be designed per user / user role will help you prioritize what’s important for you. Empower your organisation to make data-driven decisions, with personalized dashboards. Stay focused on your expertise and spend valuable time on what really matters, your core business.

Easily share refreshable dashboards and visualizations across your department and organisation.

Business Intelligence (BI)

Unified Business Management’s (UBM) Business Intelligence (BI) feature allows you to visualize your data. With self-service analytics enables your organisation to reduce costs, complexity and security risks with an analytics platform that scales from individuals to the organisation. Share meaningful insights with data visualization, built-in Artificial Intelligence (AI) capabilities.

With UBM and BI you can unify data from multiple sources to create interactive immersive dashboards and reports that provide actionable insights and drive business results.

Document Management

Unified Business Management (UBM) gives you everything need for your document management, from document archiving to version control and the capabilities to electronic sign your documents.

E-Mail Notifications

Unified Business Management (UBM) gives you built in e-mail module to fully manage your business e-mails. Manage all your e-mail requirements from e-mail templates to fully translated e-mails. You can send professional e-mails with an HTML editor instead of plain text e-mails.

UBM’s e-mail feature is built into every module ensuring you have the same e-mail power, ability and look and feel giving you have a user-friendly e-mailing feature.

Surveys

Surveys are a great way to engage your clients and get feedback from them. A survey is not just a tool that helps you jot down a list of questions. It’s a way to gain insight into what your clients think, need and most importantly – what they want.

You can use surveys in several ways:

  • Get product feedback
  • Conduct market research
  • Get customer service feedback
  • Gauge employee satisfaction

With built in survey feature you can save time and get instant results. Having the ability to setup surveys that can be completed on any device type, any screen size from anywhere.

With all the survey data responses saved within Portal, you can get valuable feedback from the surveys by reporting on your survey data.

SMS and VMS Notifications

Unified Business Management (UBM) lets you send SMS’s and VM’s (Voice Messages) throughout the system. Enabling you to communicate no matter the platform.

Time-Zones

With Unified Business Management (UBM) you can work across multiple time-zones with ease, allowing you to view and report in your time-zone or within a different time-zone as you need.

Multi-Currency

Unified Business Management (UBM) is built to be multi-currency, enabling your organisation to transact in separate currencies with real time currency converter and the capability to set a reporting currency.

Multi-Language

Unified Business Management (UBM) is a fully comprehensive multi-language system that allows you to work and report in different languages as your organisation needs.

Rapid Application Development

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Portal Rapid Application Development or RAD, is a development tool that enables you to build more products and features you need with a unified look and feel. With Portal RAD you get a cost-effective solution that allows you to pay usage based enabling you to use as many products and features as you want. With a built-in website designer, you can build, design and manage your website and with pre-defined built in themes and widgets it has never been easier for you to build your dream website. RAD includes a powerful workflow automation tool, allowing you to streamline tasks within your organisation. Enable your organisation to integrate into other products and solutions seamlessly with flexible API’s that are easy to use. Design your own tables with Data Structure designer, which includes a seamless integration process and with Artificial intelligence you can ensure your tables are managed and maintained. Extensibility designer allows you to add additional fields to pre-existing data tables, while still allowing you to report with ease. Manage and maintain your reports with report manager, which allows you to create new reports from screens and tables you have created, as well as standardise your reports to have the same unified look and feel. With Portal RAD if you can dream it you can build it, why not contact us today for more information to see how Portal RAD can turn your ideas into reality.

Rapid Application Development (RAD) gives you the ability to build your own system easily and efficient – if you can dream it you can build it. RAD is a development tool that lets you build more modules and features as you need with a unified look and feel.

Website

Build your website within Rapid Application Development (RAD) with everything from predefined themes and widgets to get you started you can design and build your own high-quality website.

With Artificial Intelligence you can get a personalized website just for you based off a few simple questions. Choose your style, change the layout and add any features from an online store to a booking system allowing your website to come alive quickly.

Workflow Management

Rapid Application Development (RAD) includes powerful workflow automation, allowing you to streamline repetitive tasks and paperless processes. Boost productivity by building time-saving workflows into everything from individual tasks to large scale systems. Enable everyone to build secure workflows with ease whilst ensuring there is no data loss and automate time-consuming tasks with built-in Artificial Intelligence (AI) capabilities.

Application Programming Interface (API)

Rapid Application Development (RAD) allows you to design and build beautiful, flexible, standardised API’s in minutes with an easy to use form-based API builder. Maintain history automatically with version control with complete API lifecycle management.

Extensibility Designer

Rapid Application Development (RAD) allows you to add additional fields to your screens within RAD and all its built-in modules. With ease to add as many fields you need and still can report off the fields without any custom code.

Data Structure Designer

Rapid Application Development (RAD) allows you to design your own tables from within the system, with the power of Artificial Intelligence (AI) powering the integration process you can ensure your designs are managed and maintained.

Screen Designer

Design and build screens you need as you want with Rapid Application Development (RAD) and easy to use screen design feature allows you to build more screen and integrate them within the system as you need.

Report Manager

Rapid Application Development (RAD) comes with a built-in report manager, allowing you to generate default reports when new screens are created and align user generated reports to predefined report standards to ensure your organisations reports all have the same look and feel.

Drones

Integrate into drone management systems with Portal’s Rapid Application Devolvement (RAD), enabling you to combine powerful business and regulatory automation into an easy to use workflow. And use Portal RAD to fly your drones with the use of Artificial Intelligence (AI) capabilities.

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